Ordering FAQs

Ordering FAQs

Q: What are your normal business hours?

A: Our normal business hours are Monday through Friday 9:00pm to 5:00pm. However our website is available for browsing or shopping 24 hours a day, 7 days a week, and 365 days a year.

Q: I am not sure exactly what I need... what is the best way to get sales support?

A: At Comprehensive, we can help you multiple ways. You can:

Call one of our Sales Associates Toll Free during business hours at 800-526-0242
Email one of our Sales Associates at sales@comprehensiveco.com
Click Here to start a Live Chat

Q: I am looking for something but did not see it on your website or brochure. Can you help me?

A: Most orders placed before 4:00 pm E.S.T ship same day but that can vary depending on the item and quantity. After you place your order, you will receive an e-mail order confirmation with an estimated ship date. You may also call our Customer Service department Toll Free at 800-526-0242 for additional information.

Q: What are my payment options?

A: Comprehensive accepts most major credit cards (Visa, MasterCard and American Express) and we offer open terms to business accounts and qualified customers.

Q: How and when will I be charged for my purchase?

A: If you purchase by credit card, we will seek authorization for the amount of your purchase including estimated freight charges. If you are an open account customer, you will have 30 days to pay for your order. In either case, we do not bill you until your order ships.

Q: Will I be charged Sales Tax?

A: If you live or the merchandise is being shipped to a state or municipality where the government requires that tax be charged on internet purchases, you may be charged sales tax in accordance with the law. Please read our Terms and Conditions or contact us for more specific information.

Q: What if I need to change or cancel my order?

A: Because of our rapid processing speed, there is a very short window to make changes to or cancel your order. If you discover you ordered the wrong product, need to add an item, expedite your shipping or make any other changes, please call our Customer Service department Toll Free at 800-526-0242 or email customerservice@comprehensiveco.com as soon as possible so that we may assist you. Even if your order has already shipped, we will be happy to help you make the necessary changes needed.

Q: How will my order be shipped?

A: We ship your products according to your order instructions. If you need your order in a Rush, please select one of our expedited shipping methods (at an additional cost) when checking out or when emailing your order to us.

Q: What is Quick Order?

A: Quick Order allows you to simply enter the part number and quantity you want and add the products to your shopping cart without having to seek the items out through the menu or the search box. This is especially useful for repeat customers who order the same items multiple times.

Q: What is your Returns Policy?

A: Our Returns Policy can be found on our Terms and Conditions page.

Q: I purchased a product but it turns out it is not exactly what I needed? How do I go about returning it?

A: First you will want to make sure you have your paperwork handy to expedite the process. Information needed is billing name, date of order, item number and a purchase order number if you used one.

Then you can contact Customer Service in a number of ways:

Call our Customer Service department at 800-526-0242 and request a Return Authorization number.
Email Customer Service at customerservice@comprehensiveco.com
Click Here to start a Live Chat
Fill out our returns form and fax it to us at 201-814-0510

Q: How can I get a product repaired?

A: Simply contact Customer Service at 800-526-0242 or customerservice@comprehensiveco.com
to discuss your situation with one of our customer service representatives. We will help you trouble shoot the problem and find the best remedy for your situation.

Q: Does Comprehensive share customer or order information with third parties?

A: Absolutely not. You can read more about our Privacy Policy by clicking here.