Terms and Conditions
This statement of policy supersedes any previous policy expressed or implied and no representative or person is authorized to assume any other liability or adopt any other policy for Comprehensive without our written consent. All terms and conditions, prices and policies are subject to change without notice.
Terms of Payment and Credit
Comprehensive accepts Cash, Visa, MasterCard, American Express and Discover, Wire Transfer. Orders may also be shipped on open account Net 30 terms to established accounts. Companies that have not established an account with Comprehensive should allow 2 to 3 weeks to process credit applications. Term discounts do not apply to freight charges. Past due balances are subject to a 1½% service charge per month (18% per annum). All prices are billed in U.S. currency. Comprehensive reserves the right to process any order at it’s sole discretion.
Orders billed or shipped to New York, New Jersey, Connecticut, VT, Indiana and Maryland and will be charged the appropriate sales tax as required by law unless a valid tax exemption certificate is submitted with the first order.
Orders placed online are subject to a minimum order charge of $10.00 (online orders below $10.00 are subject to a $7.00 handling fee). Offline orders for less than $35.00 are accepted at the discretion of Comprehensive and are subject to a $7.00 handling charge.
Unless otherwise instructed, partial orders will be shipped and invoiced accordingly.
If you are not completely satisfied, you may return most products for a credit less freight. All damages, DOA or shortages must be reported within 5 days of receiving your order. A Return Authorization number must be obtained from the Comprehensive Customer Service Department BEFORE returning any merchandise for any reason.
All returns require a Return Authorization Number, returns without a Return Authorization Number will be rejected/refused. Return Authorization numbers are valid for a maximum of 30 days once expired products are non-refundable and will be covered under our warranty. When requesting a Return Authorization you will need to provide a POP proof of purchase. You can provide POP by a purchase order, Invoice, receipt at time of request. All Returns are subjected to a minimum 15% re-stocking fee to a max 25% re-stock fee. All Comprehensive stock merchandise is only eligible for returns within 30 days of shipment date. All approved merchandise must be returned in new condition and in original packaging with all manuals and included paperwork. All sales are final after 30 days. Credit will be issued for all approved returns (less freight).
All warranty items shipping costs are solely the customer's responsibility. Some products that may have been special ordered from the manufacturer are subjected to a manufacturer 10%restocking fee in addition to Comprehensive's normal returns restock or not be eligible for return at all. Our Company reserves the right to repair, replace or credit as warranted. Repaired or replaced merchandise will have a warranty from the date of the original shipment. Closeout merchandise, discontinued products, promotional or special order items, consumables, software, defective merchandise (out of warranty), or merchandise damaged by the customer may not be returned for replacement, stock rotation or credit. Merchandise returned without prior authorization will be refused and returned at customers expense.
Pre-pay and add FOB Origin Best Way at vendors sole discretion unless directed otherwise by customer. All freight charges and fees are customer's responsibility. We reserve the right to charge back additional carrier fees for incorrect shipping addresses or 3rd party accounts. Truck shipments are Door to Door only. Inside Delivery would need to be arranged in advance and would be an additional charge. Please be aware, Comprehensive only ships out using UPS. If you choose to use your FedEx/3rd party account prepaid labels, Comprehensive cannot be held liable for loses and/or non-trackable packages. You are responsible for all loses and/or non-trackable packages through FedEx/3rd party accounts outside of UPS. Any claims with UPS directly need to be brought to Comprehensive's attention within 90 days of shipment. After 90 days, the customer is held responsible and liable, and the shipment is considered null and invalid.
We ship within the 50 United States. Alaska and Hawaii will take a longer for ground shipments; Next Day and 2nd Day are the fastest method for these states. For international shipping to Canada, we require DHL, UPS, and FEDEX pre-paid labels. 4th party billing is not accepted; order(s) will automatically be defaulted to dealers/distributors shipping account if applicable. Any possible charges acquired by a 4th party account we were not notified about will be invoiced to dealers/distributors account for payment for these charges. Some heavy items require shipping via truck; additional surcharges may apply.
Comprehensive will drop ship for preferred resellers at no additional charge. All drop shipments are handled in complete confidence.
Shipping Discrepancies and Claims
Shipping discrepancies and damages are your responsibility. Any claim for apparent loss and/or damage must be filed with the Comprehensive within a maximum of 5 days of your merchandise receipt. Title and ownership of merchandise is transferred from Comprehensive to the consignee upon receipt of shipment by the assigned transportation company. Acknowledgment that the material listed on the Bill of Lading has been received in good condition is made by the transportation company. Upon receipt, inspect your shipment carefully. Contact Comprehensive Customer Service Department for further assistance. Please be aware, Comprehensive only ships out using UPS. If you choose to use your FedEx/3rd party account prepaid labels, Comprehensive cannot be held liable for loses and/or non-trackable packages. You are responsible for all loses and/or non-trackable packages through FedEx/3rd party accounts outside of UPS. Any claims with UPS directly need to be brought to Comprehensive's attention within 90 days of shipment. After 90 days, the customer is held responsible and liable, and the shipment is considered null and invalid.
The obligations of Comprehensive are limited to the following terms set forth heirin:.
What We Cover: Comprehensive’s limited warranty covers defects in materials and workmanship only.
What We Do Not Cover: This warranty does not cover every day use, normal wear and tear, damage, improper use, misuse, use under extreme conditions, abuse, neglect, modification, alteration, unauthorized repair, power surges, fire, water or moisture damage or any other acts of nature. This warranty does not cover damage due to installation or removal of such product from installation. Comprehensive products will work as advertised but may not work with all products or all technologies in the future and there is no guarantee of such.
Length of Coverage: The standard limited warranty on most Comprehensive cable products is Lifetime, on most AV hardware products (splitters, switchers, extenders, converters 3 years, and all Alltec Screens is 1 year from date of purchase by the original purchaser. The exact warranty term for all products is published for each individual product on the product’s web page and warranty coverage may vary by item. See product page for specific lengths of coverage for that specific product. This limited warranty takes effect on the date shipped from Comprehensive or vendor direct. There are no other expressed or implied warranties except as set forth herein.
Coverage: If after being evaluated by Comprehensive it is determined at our sole discretion that a product is defective, Comprehensive, we will provide one of the following remedies at our sole discretion: (1) We will repair the product at no charge in a reasonable period of time and return the product freight paid (2) we will replace the product with the same or similar functional product of equal value if available (3) issue a refund credit for the original purchase price less standard depreciation between the time purchased and the time claim is made. If the product is determined not to be defective, all freight will be the responsibility of the customer.
Claims: Comprehensive must evaluate all merchandise claimed to be defective. To make a warranty claim, you must provide a copy of the original purchase receipt and contact your local Comprehensive reseller or Comprehensive Customer Service Department to obtain a Return Authorization Number. All returns must be shipped pre-paid by customer. Returns without a valid Return Authorization Number will be refused at customers expense.
Liability. The maximum liability of Comprehensive is the full purchase price of the product purchased. To the maximum extent permitted by law, Comprehensive assumes no liability for any expenses resulting from interruption of service, incidental, direct or consequential damages of any nature. This limited warranty is void if (a) the label bearing the serial number of this product has been removed or defaced, (b) the product is not distributed by Comprehensive or (c) this product is not purchased from an authorized Comprehensive reseller.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPREHENSIVE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Comprehensive accepts blanket orders in writing and will confirm release dates before accepting order. Comprehensive will do it's best to meet all release dates but will not be held responsible for changes or expedited release dates although we will do our best to meet you requirements. Blanket Orders are non-cancellable and non-returnable. In some cases, a 25% deposit may be required. Priority Inventory is inventory segregated for a specific customers use. All releases must be taken within a maximum of 6 months unless otherwise agreed to in writing by Comprehensive. We reserve the right to ship and bill customers for product at the end of 6 months if specific direction is not given prior.
Custom Products and Special Orders
Some products may have to be special ordered from the vendor and may be subject to a manufacturer restocking fee in addition to Comprehensive's if returned or may not be able to be returned. All orders for custom products must be submitted in writing and these items must be marked "NON-CANCELLABLE" on your purchase order. Orders for custom items cannot be cancelled once processed and cannot be returned except as provided for under limited warranty. Customers without an established line of credit with Comprehensive must remit a 25% deposit with all special orders. Price and payment terms for all special order items will be "as per quotation" from Comprehensive and be valid for no longer than 30 days from date of quote.
Key Reseller Accounts in good standing may be considered to request up to 3 stock rotations equal to a combined maximum of 10% of year to date sales per calendar year of eligible merchandise (see below). Each stock rotation request requires Comprehensive pre-approval and must be accompanied by a replacement order equal to $1.50 for every dollar requested to return. All eligible products must have been purchased within 120 days or less of the request date and must be brand new, un-used current and non-discontinued products in their original packaging in 100% re-saleable condition. Eligible stock merchandise includes copper audio, video and computer cables, connectors, and adapters only. Custom or made to order products, special orders, active products including active cables, fiber cables, some bulk cable, hardware and software are not eligible for this program. Other exclusions may apply. All rotation requests are at Comprehensive’s complete discretion and Comprehensive reserves the right to refuse any request or item(s) for return or exchange.
Try B4 U Buy Program
Comprehensive offers authorized Resellers and Integrators the ability to try out merchandise before buying to ensure it will work for their applications. Authorized Resellers may (a) request a free sample of almost any cable assembly type, connector, adapter, dongle, bulk cable we offer up to 6ft in length. (b) Hardware, long length active or long length fiber optic cables, active plates and other items above $25.00 in retail value may be evaluated on 30 day evaluation by submitting a valid PO for hardware at normal dealer price with PO# “30 Day Evaluation” and as long as unit is received back within 30 days in original packaging and in new, re-sellable condition, reseller will not be charged for the unit. If the unit is kept beyond 30 days, normal billing will apply. If the unit is missing packaging, manual or is damaged in any way, a restock fee may apply. Accounts without open terms will need a valid credit card to utilize the program. Comprehensive ships Parcel Post or UPS ground at its sole discretion and pays outbound freight up to a maximum of 10lbs to authorized Resellers only in good standing. Return freight is at resellers expense. This program covers Comprehensive brand stock items only and does not cover custom products. Some items may be excluded from this program at Comprehensive’s sole discretion. Does not apply to custom wallplates. All requests are at Comprehensive’s discretion. Limit one request per customer per item.
Only one entry per person will be considered for contest entry unless the contest announcement specifically says that multiple entries are allowed. If the winner does not respond to the winning email announcement within ten (10) business days, another winner will be chosen. Failure to respond within that time frame shall mean that the provisional winner forfeits the prize. Winners may not request substitutions of prize winnings. If the specified prize becomes unavailable for any reason, Comprehensive in its sole and absolute discretion may substitute a prize of like or equal value.
Comprehensive and it's staff are not responsible for any consequential damages, incidental or punitive damages, or incidental expenses, including injury to persons or property from any product purchased from Comprehensive. Comprehensive is not responsible for typographical errors.